1. Delete your account in the app
Account deletion is available directly to registered users from the mobile app. This is permanent and is different from signing out or removing the app from your device.
Open Account, choose Delete account, type DELETE when asked to confirm, then choose Permanently delete account.
The confirmation step exists because completed account deletion cannot be undone.
2. If you cannot access the app
Email support@thethoroughbred.co.uk from the email address associated with your The Thoroughbred account.
Use the subject The Thoroughbred account deletion request. We may need to verify that you control the account before completing an external request.
3. What account deletion removes
The current server-side deletion flow removes private Wallet documents associated with the account and then deletes the authenticated The Thoroughbred account.
Account-linked personal data under Diablo Aquila Ltd's control that is no longer required is deleted in accordance with the Privacy Notice, including private profile and saved product data covered by the account-deletion process.
4. Information that may need to be retained
Limited information may be retained where genuinely required for security, fraud prevention, legal compliance, accounting, dispute resolution or the establishment, exercise or defence of legal claims.
Any such retention is limited to what is necessary for that purpose. More detail is set out in the Privacy Notice.
5. Account deletion and subscriptions are separate
Elite is not currently available for purchase. If The Thoroughbred introduces Apple App Store or Google Play subscriptions in future, deleting your The Thoroughbred account would not by itself cancel store billing.
A future app-store subscription would need to be managed or cancelled through the Apple App Store or Google Play account that purchased it. Apple and Google may also retain their own store-account and transaction records under their terms and legal obligations.
6. More information
Read the Privacy Notice for how personal information is handled and the Terms of Use for the wider account and service terms.
If you need help with deletion, contact support@thethoroughbred.co.uk.