1. Our approach
Accessibility is treated as part of the normal product standard rather than as a separate visual mode. The aim is for people to be able to navigate, read and use The Thoroughbred without unnecessary barriers.
In practice, that means prioritising clear hierarchy, readable contrast, meaningful headings, labelled controls, keyboard-usable navigation, useful text alternatives and interfaces that do not rely on colour alone to communicate essential information.
We do not currently make a formal claim that every public website page or mobile screen conforms to a particular WCAG level. Where formal conformance is assessed in future, it should be based on documented testing rather than assumed from design intent.
2. Website and mobile product
The public website uses semantic headings, links and form labels so that page structure can be understood by keyboard and assistive-technology users. Decorative imagery is kept out of the accessibility tree where it adds no useful information, while informative imagery is given appropriate text alternatives.
Illustrative diagrams and product compositions are not presented as functioning controls. Where a visual is explanatory rather than interactive, the surrounding text is intended to carry the same essential meaning.
The mobile product is still evolving and enters invite-only Android beta on 5 October 2026. Accessibility issues found during controlled beta use will be treated as product defects to investigate and correct. A more specific app accessibility statement can be published once a public release build is stable enough to assess accurately.
3. Racecourse accessibility information
Racecourse facilities, access arrangements, parking, viewing areas, assistance services and meeting-specific provisions can change by venue and date.
The Thoroughbred may provide useful planning context, but the relevant racecourse or official event information remains the source of truth for exact accessibility arrangements for a particular visit.
Course guides are therefore designed to direct users back to official racecourse and travel information where current arrangements need to be confirmed.
4. Current limitations and review
The website and mobile product continue to change. New components, content types and integrations can introduce accessibility problems that were not present in an earlier version.
We do not treat those issues as acceptable permanent exceptions. Where a problem is identified, the intention is to understand the affected task, reproduce the barrier where possible and correct it within the relevant product or content workflow.
Accessibility statements should also remain accurate. We will update this page when the product state, testing position or material limitations change.
5. Tell us about an accessibility problem
If something on The Thoroughbred prevents you from accessing information or completing an action, email support@thethoroughbred.co.uk.
If possible, include the page or screen involved, the device and browser or assistive technology you were using, and a short description of what prevented you from completing the task. That information helps us investigate the issue more effectively.
You can also use the main Contact page for general product or business enquiries.